Practice Policies

Welcome to Essence of Beauty Acne Clinic

General Information:

Because of the high level of services we deliver, we maintain strict policies that must be followed. Much effort, attention to detail and time is needed for us to deliver this type of care. What follows is an outline of these policies and clarification of what we could and could notdo for you. Please review carefully. We ask that you do not ask us to make exceptions.

At Essence of Beauty Acne Clinic we are focusing on providing you with highly effective acne treatment services and products that will deliver results. Unlike traditional dermatology practices that focus only treating the symptoms and not the underlying causesof the acne, we take anatural approach in order to help clear up the skin.

It is important for you to understand that certain dietary and lifestyle changes are necessary in order to manage your acne and keep it under control. We will give you all the guidance you need for you to clear up your skin. In return, we expect to be consistent with your home care routine and do your best to make the lifestyle we recommend

Required Forms:

In order to serve our clients with the utmost attention, we like to take all of the preparation necessary for our first meetingtogether. We require all new in-clinic and virtual clients to complete the following forms within 48 hours of their scheduled appointment.

If you fail to fill out these form within 48 hours before your first visit, your appointment can not be guaranteed:

  • Consultation Form
  • Practice Policies Form

Deposit & Payment:

When booking a first time in-clinic appointment, we require a deposit on hold in order to maintain your appointment time. The amount of the deposit is 50% of the full appointment price payed by credit card(on hold). If you cancel your appointment less the 48 hours you will lose the deposit.

When booking a first time virtual appointment, we require a full payment up front in order to maintain your appointment time. If you cancel your appointment less the 48 hours you will lose the payment.


Essence of Beauty Acne Clinic offers services by appointment only where we reserve time and space especially for you. In order to respect each other’s time and efforts the following needs to be enforced.

  • All appointment cancellations: We require a minimum of 48 hours of notice for canceling or rescheduling any client appointment.
  • No shows: If you do not show up for your appointment, you will still be charged 100% of the treatment price

We ask that you please let us know as soon as possible if you need to cancel or reschedule so we may offer your appointment to someone on the waiting list.

Failure to give appropriate notice of cancellation will result in 100% charge of the treatment price or deposit for new clients.

You may cancel your appointment by calling 613-220-2101 or email with a subject line “Cancellation”.

For existing clients, we allow one (1) appointment to be canceled less than 24 hours at no charge for emergency purposes. After that, we are strictly enforcing our cancellation policy. We always confirm the appointment at least two (2) days before your scheduled appointment time through email, text or phone call, and we require your receipt confirmation before 48 hours of the appointment time otherwise we reserve the right to give the appointment to the next client. Make sure your voice mail is active and mailbox is not full. It is your responsibility to ensure that you are receiving our confirmation emails. If our confirmation emails are not showing up in your inbox, please contact us to ensure we have your right information on file.

Please note we do not take any form of insurance!

Product Returns:

All purchased products may be returned within 14 days for a full refund, provided they have not been opened or unsealed.

Late Arrival:

Arriving late takes precious time away from your treatment. Although we will make every effort to accommodate your full appointment, this may not always be possible. As a courtesy to following clients, late arrivals will only receive the remaining available appointment time and will be charged in full.

Please review our practice policies fully and sign the necessary documents to confirm your understanding of it.

By giving your e-signature, you agree to our policies and authorize Essence of Beauty Spa LTD to charge your credit card on file for missed visits, no shows, late cancellations or late arrivals. As well, this will also authorize the use of the before and after pictures to track your progress.

Practice Policies Consent Form